The Webistia Way to Happy Customers, Scenario-Based eLearning Course

About This Course:

Using a case study on a fictious website company, I was able to create a branched scenario-based eLearning course.  This course has a detailed terminal map with each challenge slide having three choices; Best, Adequate, and Inadequate. Every choice the Learner makes sends them to a different challenge with different answers. While there is a “green” path, Learners can move between the colored paths and either make it back to green or make enough mistakes to move to orange or red.  

To read even more about this course check out this blog post.

Project Details

Tools Used


Type: Scenario-Based eLearning Course

Learner: Call Center Employees for a web development company. Advanced technology skills, wide age range and both new/current employees.

Date: August 2021

  • Articulate Storyline 360
  • Lucidchart
  • Google Docs
  • Adobe Photoshop

Script Writing


Learning Theory


  • Variables
  • Buttons
  • Layers & States

Screenshots of the Course

Branching Map